Tag: user research

Choosing a tone of voice in banking

Lately, we have been in Medellin and Bogota, Colombia, for a new digital banking project. Among…

Interview guide for financial industry

This week in Studio Frankly, we’re starting a new project in Medellin, Colombia. Over the next…

What we can learn from survivorship bias

Survivorship bias is super interesting. This is the notion whereby people over-focus on the ‘survived’ outcomes…

Why innovation requires action, not just talking

Warren Berger is an investigative journalist and author of the book “A More Beautiful Question“. One…

Some quick tips to start your research project

Sometimes it’s hard to start your research project. Whether it’s qualitative or quantitative research, you need…

China: Individualism and the rise of the Post 90’s

Over the months of November and December 2018, we spent some time in China to explore…

Focus group or brainstorm? Why not both?

Lately, I have been doing a lot of brainstorms and focus groups with various clients. Often,…

The Generation Z fashion shopping journey

In August, I had the pleasure to conduct two focus groups with 24 kids ranging from 17 and…

The rise of psychological profiling

Cambridge Analytica has been under a lot of scrutiny over the past 4 months, ever since…

Test your product before you release it (even when it’s a sticker)

I was traveling yesterday. After landing, my co-traveling friend found his suitcase on the conveyer belt…

4 Design Principles to help users make smart financial decisions

Yesterday, ING announced in a blog post that they will take the Think Forward Initiative ‘up a…

Emoticons: Which one is the American and which the Japanese?

I’ve written in one of my earlier articles on smart cities, that technology should always be…

Perception of security in mobile banking – crucial for mass adoption

Over the years, I have done a lot of customer research in the financial industry. For…

Smart cities: empower citizens by technology, not the other way around

Last week, I was in Buenos Aires presenting at the SCE Smart City conference. It was…

Teens & Digital: Will we be living in the Matrix sooner than expected?

What do you value more? A nice chat with a friend over a cup of coffee…