Tag: finance

Choosing a tone of voice in banking

Lately, we have been in Medellin and Bogota, Colombia, for a new digital banking project. Among…

Interview guide for financial industry

This week in Studio Frankly, we’re starting a new project in Medellin, Colombia. Over the next…

3-way authentication: something you are, own and know

“Something you are, something you own, something you know.” Those are the three requirements to prove…

Trends: logo shape as template for fluid content

Over the last year, we have been seeing quite an uptake in the design trend of…

Branch design: separate self-service from experiential tasks

We have been involved in a couple of banking branch redesigns. These projects are very interesting…

Journey mapping: make sure to plan for divorce

Ok, the title sounds very dramatic and as if we’re going to talk about mapping your…

5 Reasons why Apple’s new credit card is a huge, huge move

At Studio Frankly, we have worked a whole lot for banks and insurance companies. Topics such…

How big banks ruin moments that matter for me

WARNING/SPOILER ALERT: This is going to be rant about bad user experience with my banks. If…

Power of visual: Rabobanks architecture as scale-model

One of the main pillars in design thinking and service design is the notion of ‘making…

Nudging: making tax payers actually pay

A while ago I was tipped of a podcast by the every brilliant guys of Freakonomics,…

Report: The Total Economic Impact Of IBM’s Design Thinking Practice

An often heard question in my daily work is: “why should we invest in design (thinking)?”…

Blockchain & Gartner’s Hype Cycle: is the age of disillusionment approaching?

I know this picture is from 2017, don’t worry. What’s interesting here is that blockchain was…

Blockchain & Porter’s 5 forces: disrupting the financial power balance

Sometimes a picture is really worth a thousand words: This poor guy has to choose one…

Be consistent in your experience, but stay true to your brand

A US Verizon user got 53 hardcopy mails from Verizon, thanking him for choosing eco-friendly, paperless…

4 Design Principles to help users make smart financial decisions

Yesterday, ING announced in a blog post that they will take the Think Forward Initiative ‘up a…