After selecting your most suitable card, a personal profile is created that shows your loyalty level, collected points and personalized rewards. Gamification is used to trigger people to spend (and save) more, resulting in more client engagement.
A redesign for creditcard applications
Moving from product, to experience
The challenge
Applying for a creditcard can be hard. The different card types, packages and rates confuse people and sometimes make it difficult to select the right option. With that in mind, we redesigned part of the application process, for a Mexican banking client.
Feed the funnel, but help people on the way
In a product/commercially driven environment, the purchase journey is of key importance. Getting customers through the funnel is priority one. Yet, the complexity of choosing a new creditcard requires a strong experiential focus as well, helping people through the process.
A new creditcard in 4 easy steps
We redesigned the online creditcard selection by integrating a conversational interface. By answering 4 simple questions, users get the best recommendation for their creditcard product. Instead of being purely product focused, the emphasis is now on much more on the user’s needs.
