Quite Frankly

Blog on design thinking, innovation & tech

Millennials are killing everything! And we’re sorry for it.

“Millennials are killing everything. Look at all these newspaper headlines. We can’t do anything right!…

Smart cities: empower citizens by technology, not the other way around

Last week, I was in Buenos Aires presenting at the SCE Smart City conference. It was…

The Equifax hack: how chatbots finally have an added value to our lives.

For long now, chatbots have been generating weird, non-relevant answers. Of course there are also good…

Start a corporate design studio with T-shaped people

I’ve been involved in the start of several new design studios in the corporate environment, Deloitte…

Teens & Digital: Will we be living in the Matrix sooner than expected?

What do you value more? A nice chat with a friend over a cup of coffee…

Who said prototyping was just for designers?

Prototyping is cool. When you’re in the Design and Deliver phase of your project, prototyping helps…

Artists express emotions, designers answer to emotions

Designers are not artists and vice versa. Some people still think of designers as ‘people who…

Three factors that help you create an engaging experience

If you want to create a long-lasting experience that people like using (and will continue to),…

Conducting interviews: tips & tricks to funnel your questions

Conducting interviews is an essential part of doing user research, during the ‘discover’ or ’empathize’ phase…

Form follows function: why going to a urinal shouldn’t break your neck

Last weekend, I walked into a public bathroom and I saw this sign (sorry for showing…

The importance of testing your silhouette in graphic design

Consider the puzzle-photo above. Great picture right? How romantic can life be when you’re kissing your…

The importance of digging deeper in customer behavior

We say A. We do B. Numeral scientists (e.g. Freud) believe 95% of our daily decisions…

The elderly: old but not forgotten

Almost all organisations I work for and visit, view the millennials as one of the most…

Productized Services & Servitized Products

We live in interesting times. We’re on the crossroads of having experienced a product economy that…

Desirable, Feasible and Viable: three important lenses

The ‘balanced breakthrough model‘ (above), is an innovation model that I often show to clients and…