Quite Frankly

Blog on design thinking, innovation & tech

Who said prototyping was just for designers?

Prototyping is cool. When you’re in the Design and Deliver phase of your project, prototyping helps…

Artists express emotions, designers answer to emotions

Designers are not artists and vice versa. Some people still think of designers as ‘people who…

Three factors that help you create an engaging experience

If you want to create a long-lasting experience that people like using (and will continue to),…

Conducting interviews: tips & tricks to funnel your questions

Conducting interviews is an essential part of doing user research, during the ‘discover’ or ’empathize’ phase…

Form follows function: why going to a urinal shouldn’t break your neck

Last weekend, I walked into a public bathroom and I saw this sign (sorry for showing…

The importance of testing your silhouette in graphic design

Consider the puzzle-photo above. Great picture right? How romantic can life be when you’re kissing your…

The importance of digging deeper in customer behavior

We say A. We do B. Numeral scientists (e.g. Freud) believe 95% of our daily decisions…

The elderly: old but not forgotten

Almost all organisations I work for and visit, view the millennials as one of the most…

Productized Services & Servitized Products

We live in interesting times. We’re on the crossroads of having experienced a product economy that…

Desirable, Feasible and Viable: three important lenses

The ‘balanced breakthrough model‘ (above), is an innovation model that I often show to clients and…

We are funny creatures

We put clocks in our mobile phones, so we didn’t need to look at watches. Now put…

Customer journey: make it stick

Customer journey mapping is well-known tool to identify and visualize the experience a given customer/user has…

Difference between Agile and Design thinking

For some people, it’s not exactly clear what the difference between Agile and Design thinking is….

What do cool brands have in common?

Click to enlarge Have a look at the image above. This is the result of a…

Connecting blockchain to the facebook chatbot API

Blockchain seems to be the biggest thing since the invention of sliced bread. Expectations are high,…