Quite Frankly

Blog on design thinking, innovation & tech

Blockchain & Porter’s 5 forces: disrupting the financial power balance

Sometimes a picture is really worth a thousand words: This poor guy has to choose one…

3 Reasons why Chatbots and Web Apps are the future

In today’s digital ecosystem, you have a variety of options when launching a new digital solution….

Defining your loyalty strategy by understanding Maslow’s pyramid

Having loyal customers – or even fans – for your organization, is an important achievement: loyal customers…

Be consistent in your experience, but stay true to your brand

A US Verizon user got 53 hardcopy mails from Verizon, thanking him for choosing eco-friendly, paperless…

4 Design Principles to help users make smart financial decisions

Yesterday, ING announced in a blog post that they will take the Think Forward Initiative ‘up a…

Emoticons: Which one is the American and which the Japanese?

I’ve written in one of my earlier articles on smart cities, that technology should always be…

What we can learn from Disney’s artists for our design process

Last week I had the enormous pleasure to be part of a Dave Zaboski masterclass. Dave…

Perception of security in mobile banking – crucial for mass adoption

Over the years, I have done a lot of customer research in the financial industry. For…

Blockchain & UX/UI design: 3 reasons why they need each other more than ever

* In this post I solely refer to blockchain as the core technology of transferring ownership…

Why Mexicans could cause accidents in Holland: the importance of icon interpretation

I live in Mexico, but I’m born and raised in the Netherlands. Because of that, I’m…

Millennials are killing everything! And we’re sorry for it.

“Millennials are killing everything. Look at all these newspaper headlines. We can’t do anything right!…

Smart cities: empower citizens by technology, not the other way around

Last week, I was in Buenos Aires presenting at the SCE Smart City conference. It was…

The Equifax hack: how chatbots finally have an added value to our lives.

For long now, chatbots have been generating weird, non-relevant answers. Of course there are also good…

Start a corporate design studio with T-shaped people

I’ve been involved in the start of several new design studios in the corporate environment, Deloitte…

Teens & Digital: Will we be living in the Matrix sooner than expected?

What do you value more? A nice chat with a friend over a cup of coffee…