Quite Frankly

Blog on design thinking, innovation & tech

Product vs digital design: the Extreme vs the Majority

I was watching Objectified yesterday, one of the best product/industrial design documentaries I know of. Great…

Power of visual: Rabobanks architecture as scale-model

One of the main pillars in design thinking and service design is the notion of ‘making…

5 ways to effectively manage difficult Workshop dynamics

For all of you that facilitate workshops on a regular basis: you know it’s not always…

How the Outlook Logo is making me irrationally angry

Whenever I use the Microsoft Outlook on my Mac and I see its loading screen, I…

The Subtle art of not giving a f*ck

I saw this cute girl sitting in a mall in Mexico City. She’s apparently learning about…

Nudging: making tax payers actually pay

A while ago I was tipped of a podcast by the every brilliant guys of Freakonomics,…

Report: The Total Economic Impact Of IBM’s Design Thinking Practice

An often heard question in my daily work is: “why should we invest in design (thinking)?”…

Putting the Brand back in the Design Thinking process

You are your brand. Just as ‘we are our brain’, companies ‘are their brand’. It defines…

Blockchain & Gartner’s Hype Cycle: is the age of disillusionment approaching?

I know this picture is from 2017, don’t worry. What’s interesting here is that blockchain was…

How Matryoshka dolls help explain Customer Journeys, Blueprints and Use cases

If you’re in the field of marketing, innovation or business, the words ‘customer journeys’, ’employee journeys’,…

Service Design Drinks Mexico – February 2018

I had a blast at the first Service Design drinks Mexico (https://www.servicedrinks.mx/). Here, I talked about…

Google’s micro-moments and how to make use of them

Micro-moments. A term first coined by Google, which expresses 4 ‘game changing moments that really matter’….

Test your product before you release it (even when it’s a sticker)

I was traveling yesterday. After landing, my co-traveling friend found his suitcase on the conveyer belt…

Identibot: combining AI and AR to create the future of shopping

This post was written for Deloitte Digital Mexico, as part of an internal hackathon held in…

‘Getting into the flow’: what does that even mean?

Everybody knows that feeling. You seem unstoppable, everything seems to be going naturally and time is…