In: February 2018

Blockchain & Gartner’s Hype Cycle: is the age of disillusionment approaching?

I know this picture is from 2017, don’t worry. What’s interesting here is that blockchain was…

How Matryoshka dolls help explain Customer Journeys, Blueprints and Use cases

If you’re in the field of marketing, innovation or business, the words ‘customer journeys’, ’employee journeys’,…

Service Design Drinks Mexico – February 2018

I had a blast at the first Service Design drinks Mexico (https://www.servicedrinks.mx/). Here, I talked about…

Google’s micro-moments and how to make use of them

Micro-moments. A term first coined by Google, which expresses 4 ‘game changing moments that really matter’….

Test your product before you release it (even when it’s a sticker)

I was traveling yesterday. After landing, my co-traveling friend found his suitcase on the conveyer belt…